Website Care Plans

Your website is software and software needs updating. All software. It is true for your computer, your phone, and your website. More and more websites are getting hacked and attacked, including big names like Twitter and Facebook as well as millions of small businesses every day. It’s the nature of the world we live in and unfortunately, websites are an easy target. Did you know that websites are attacked continually looking for a way in?

Keeping your website up to date, backed up and secure can be time-consuming and a little tedious as software updates come out almost every day. It takes you away from what you should be doing, which is building relationships with your customers, staff, and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and updates. We will train you to keep your website updated but if you plan to ignore your website once it is live please consider this your warning. If you don't keep the software updated your site will likely be hacked in the future.

We know your website intimately because we built it including all of the variables and combinations of things that come together to make it work. We also know the software your website was built on very well. We’ve been using it for over 10 years and all of our websites (including this one) are built on the same base software - WordPress. So we are in the best position to keep your website up and running and open for business and you can do that with one of our Website Care Plans below. Note: If we didn't build your site will will need to do a Website Audit prior to signing you up for the appropriate Website Care Plan.

We have three levels of Website Care Plans:

Basic Website Care Plan

Perfect for most of our clients. We have two options - one with hosting and without. Our hosting is on our own dedicated server on WP Engine. What does this mean? It means you share your hosting only with our other Care Plan clients. No "noisy neighbors" and it adds another level of security. Read more about WP Engine Hosting.

Basic Care Plan

$99 / Month

  • Daily Database backups - stored securely offsite
  • Daily Full Backups stored offsite
  • Weekly software updates (WordPress and Plugins)
  • Daily Security Scans
  • Optimize spam comments (clean and delete)
  • Website Uptime Monitoring
  • One hour of small tasks* - content changes or updates (no rollover)
  • Email Support
  • Video Tutorials
  • Discount on design services, website redesigns, and upgrades

Basic Care Plan Plus

$129 / Month

  • Daily Database backups - stored securely offsite
  • Daily Backups stored offsite
  • Weekly software updates (WordPress and Plugins)
  • Daily Security Scans
  • Optimize spam comments (clean and delete)
  • Website Uptime Monitoring
  • One hour of small tasks* - content changes or updates (no rollover)
  • Email Support
  • Video Tutorials
  • Discount on graphic design, website redesigns and upgrades
  • Hosting on WP Engine
  • Content Delivery Network
  • Security Firewall
  • Free Hack Repair
  • Speed Optimization
  • Performance Monitoring

Business/E-Commerce Website Care Plan

For those clients who need a bit more hands-on support. Whether you need more content updates or have a membership or e-commerce site, our Business Care Plan will give your website the extra attention it needs.  We have two options - one with hosting and without. Our hosting is on our own dedicated server on WP Engine. What does this mean? It means you share your hosting only with our other Care Plan clients. No "noisy neighbors" and it adds another level of security. Read more about WP Engine Hosting.

Business Care Plan

$299 / Month

  • Everything in the Basic Care Plan
  • 1 hour of website troubleshooting
  • Additional 1 hour of small tasks*
  • Woocommerce/Membership support
  • Higher priority response
  • Monthly website report

Business Care Plan Plus

$349 / Month

  • Everything in Basic Care Plan Plus
  • 1 additional hour of small tasks
  • 1 hour of website troubleshooting
  • Woocommer/Membership Support
  • Higher priority response
  • Monthly website report
  • Staging Site for testing plugin updates
  • Offsite backups every 6 hours.

Design Team Plan

We offer our Design Team plan to select clients who need an "in-house" web and design team without the expense of hiring a full-time staff. Contact us for more information and your custom quote.

Multiple Sites

Do you have more than one website? Need Website Care for all of them? Contact us about special pricing.

The Fine Print

There is no contract for any of these plans and you are free to cancel any time. These plans are offered on a subscription basis and do need to be paid monthly in advance.

*Updating WordPress Core and all plugins. Note: Basic Care clients will be responsible for renewal fees of any premium plugins after the first year. This is included for Business and Priority Care clients.

**Small tasks are changes that take 15 minutes or less to implement. This includes but is not limited to content changes, adding pages/posts, adding/changing images or slides, adding events, and the like. It does not include adding membership sections, online stores, or any other complex system.

***The discount applies to any new project whether on the existing site or a new site altogether.

Hosting

Be aware that if you self-host, support time that involves working with or troubleshooting any problems related to your host will be billed at $150/hr. Clients using our WP Engine hosting will not pay for hosting support.

Free Website Audit

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Discover the problems and how to solve them.

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